Covid 19 Travel Update

The safety and wellbeing of all guests and colleagues is our top priority.
We are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you. We would like to share actions we are taking to care for you during this time, including booking with confidence and travel flexibility and comprehensive steps to implement new guidance, procedures and practices as we reimagine the hotel experience.
Safety First, Wellbeing Always
Providing safe and clean environments through rigorous safety and cleanliness protocols for our guests and colleagues is always a top priority and we remain committed to enhanced levels of cleanliness—now and in the future.

Following industry medical expert guidance to help reduce the spread of COVID-19, face masks or coverings are required in hotel indoor public areas and when moving around in outdoor areas to include public areas and restaurants Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, guests who are seated outdoors and socially distant, and children under the age of two.

Guided by our purpose of care and in listening to our guests, we are extending our cancellation policy to provide further flexibility to help you make travel decisions again.
Reservations booked on October 2020 or beyond – for arrival dates through March2021 can be cancelled at no charge up to 48 hours before your scheduled arrival.

While travel – our shared passion – may temporarily be challenged, we believe in its enduring power to connect us and move us closer to our vision: a world of understanding and care. At all times, we remain grounded in our purpose and focused on our values of inclusion and respect. COVID-19 does not distinguish between nationality, race or geographic origin, and our steadfast commitment to inclusion and care guides our actions, at our property and in our community.
The Hermitage Kanatal thanks you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you back again.