Terms & Conditions
Terms & Conditions
Personal Information Collection:
Personal details (e.g., name, contact info, preferences) are collected to improve service quality.
Use of Information:
- Data is used for reservations, communication, and guest services.
- With consent, it may be used for marketing, promotions, and surveys.
- Anonymized data helps improve hotel operations.
Data Sharing:
- Shared only with trusted partners like payment processors as necessary.
- Not shared with third parties for marketing without explicit consent.
- Disclosed only when legally required.
Security & Retention:
- Protected through encryption and access control.
- Retained only as necessary or legally required.
Privacy Policy
Check-In:
Guests must present valid identification for verification purposes.
Check-Out:
Rooms must be vacated by the designated time. Late check-out is subject to availability and additional charges.
Additional Hotel Policies
- Valuables left in rooms/suites are the responsibility of the guest; use the hotel’s safe custody service.
- Damaged or broken items will incur charges thrice their market value, as determined by the management.
- Guests are prohibited from affixing labels or markings to walls and furniture. Charges for damages will apply.
- Room tariffs may change without prior notice.
- Advance payments are non-refundable under certain circumstances.
- Illegal or improper use of hotel premises is strictly prohibited.
- Laundry services must be used for washing clothes; in-room washing is not allowed.
- Visitors are only allowed in guest rooms with prior permission from reception.
- Outside food and beverages are not permitted inside the hotel premises.
All disputes are subject to Mattannur jurisdiction.
Refund & Cancellation Policy
The refund timeline typically takes 1 to 7 business days once a guest cancels their reservation.